Zackery Fairbanks

IT Support and Systems Administration

zack@n0wz.com
Independence, MO 64052

Summary

Dedicated, hardworking, and driven professional. Looking to support the mission and vision of a company that allows me to learn and grow within the IT field.

Technical Experience

Virus removal and system cleanup
Computer recovery and repair
System administration
Installation and configuration

DNS and DHCP configuration
System maintenance
Wi‑Fi setup and security
User account management

Linux user and system management
Windows (7, 8, 10, 11)
Windows Server (2008, 2012, 2016, 2019, 2022)

Professional Experience

Senior Onsite Support Tech

Oracle 2018 – Present

Troubleshot computer issues across applications and hardware.
Set up and tore down permanent and temporary equipment.
Installed applications as needed for end users.
Maintained an MDT server for computer imaging.
Managed personal devices using AirWatch (MDM).

KCIT Apprentice (FSI T3 Team)

Cerner 2016 – 2018 Kansas City, MO

Monitored foreign interfaces and servers to ensure uptime and reliability.
Troubleshot various issues across systems and integrations.

Tire Technician / Sales Floor

Sam’s Club 2012 – 2017 Independence, MO

Provided in‑person and phone‑based customer service.
Mounted, installed, and repaired tires; installed batteries.
Organized, stocked, and maintained a clean sales floor.

Customer Service

USA800 2010 St. Joseph, MO

Handled incoming calls and completed intake forms for various companies.
Assisted customers with telephone orders and product questions.

Production Filler

Hillyard Industries 2007 – 2010 St. Joseph, MO

Filled containers of various sizes with raw products for sale.

Education & Certifications

ITT Technical Institute — Kansas City, MO

Associate Degree — Networking Systems Administration

Graduation Date: May 2018

Honors: Highest Honors, Perfect Attendance Awards

National American University

CompTIA A+

Contact

Email zack@n0wz.com

Location Independence, MO 64052